Processing and Shipment
My Locks Journey will process your order within 2-7 business days. Subsequently, we will send the order for shipment. Estimated delivery time is typically within 6-13 business days after the order has been processed; however, My Locks Journey accepts no liability in the unlikely event of any delays. In the event of unexpected delays, you will receive an email with an update on the status of your order.
Missing orders
In the unlikely event that 13 business days after processing have passed, no additional communication from us was received, and your order cannot be found, please contact My Locks Journey via the email listed on our Contact page, with the subject “Missing order”. Please include your order number in this message. You can expect a reply within 5 business days of the receipt of your email. If it is lost due to our error and we cannot find the item via tracking, then we will resend your order free of charge. If the item is lost not due to our error, such as customer input of an incorrect address, no refunds nor other recourse will be facilitated.
Order cancellations
My Locks Journey does not facilitate customer cancellations; you cannot cancel an order once it has been placed. If you change your mind about a purchase, no returns, exchanges or refunds will be granted.
In the rare event that we have to cancel your order, My Locks Journey will issue you a full refund. Please see below for refund processing times and other important information.
Refunds and returns
My Locks Journey has a no-return policy; i.e., we do not facilitate returns. We also do not facilitate exchanges.
We will only process refunds in the unlikely event of damage or defect upon arrival. However, no refunds will be granted if the item is not in its original condition, is damaged, is faulty or is missing parts for reasons not due to our error.
Our refund policy only extends up to 14 days after the date of purchase. If more than 14 days have passed since the date of purchase, we cannot offer you a refund.
In order to request a refund, please contact My Locks Journey via the email listed on our Contact page, with the subject “Refund request”. To be eligible for a refund, we require proof of purchase, and proof of damage/defect. Please include the order number along with photo and/or video proof of damage/defect.
We will send you an email to notify you of the approval or rejection of your refund request within 5 business days.
If your refund request is approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment. You should receive the credit within 7 business days; however processing times may vary.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then, contact your payment institution (ex. your credit card company). Next, contact your bank. Your institution may take some time to officially post your refund.
If you’ve done all of this and you still have not received your refund yet, please reply to the original refund request email detailing your issue. We will then review the issue. If this issue is due to our error, we will work to resolve it and reissue your refund.
Wrong orders
In the unlikely event that you have received the wrong order, My Locks Journey may either correct the order free of charge or issue a refund. This policy extends up to 14 days after the date of purchase. If more than 14 days have passed since the date of purchase, we cannot offer you a refund or correct your order.
Please contact My Locks Journey via the email listed on our Contact page, with the subject “Wrong order”. Please include the order number along with photo and/or video proof of the incorrect order.
We will contact you within 5 business days of the receipt of your email. If we decide to issue a refund, then regular refund terms apply (see above). If we decide to correct your order, then regular processing and shipment terms apply (see above).
Product disclaimer
Our products are not evaluated by the FDA and are not intended to diagnose, treat, cure, or prevent any health condition. All our products are for external use only.
The information about these products comes from published sources and is only to be used as a guide. In addition, every effort has been taken to ensure that information published is correct and up to date. My Locks Journey cannot guarantee the accuracy of all information presented and accepts no liability in respect of any omission or error. The customer should always satisfy themselves as to the ultimate suitability of a product for an intended application.
Moreover, My Locks Journey accepts no liability in the unlikely event of an adverse reaction occurring when using one of its products. All facts, details & recommendations on our page are provided for information purposes only and are not intended to diagnose, prescribe or replace the advice of professionals. Our products are not medication, and we can only make a recommendation for the suitability of our products in certain conditions. The purchaser accepts any recommendations at their own risk.
In addition, by purchasing our products you accept responsibility to check with a professional before using any products that may interfere with drugs or medical conditions. Also, by purchasing our products you recognize and accept the fact that that some natural ingredients, essential oils, in particular, may still cause sensitivity in susceptible individuals and that My Locks Journey will not be held responsible for such occurrences. Finally, we encourage those with sensitive skin to make a patch test on the skin for possible reactions.
My Locks Journey accepts no responsibility for incorrect use of information or products.
Blog posts disclaimer
All the information on this website – mylocksjourney.com – is published for general information and fun purposes only. We do not make any warranties about the completeness, reliability and accuracy of this information. Any action you take upon the information you find on this website, is strictly at your own risk. My Locks Journey will not be liable for any losses and/or damages in connection with the use of our website.
Privacy Policy
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